CLASSIFICATION OF UNPLANNED INTERRUPTIONS DURING IT SERVICE EXECUTION AT INCIDENT LIFECYCLE MANAGEMENT
DOI:
https://doi.org/10.22478/ufpb.2179-7137.2019v8n7.49951Palavras-chave:
incident management, data classification, corporate information system, incident model, data clustering, DBSCAN.Resumo
This article focuses on the issue of software incident lifecycle management. It analyzes the standards with incident management instructions. A formal presentation of the corporate information system is performed, which allows to identify an incident location. They develop incident classification algorithm formally presented in multidimensional space. After software update, new incidents may occur that are not listed in the knowledge base. If an incident is represented by isolated cases of “non-standard incident”, then it is processed separately. If an incident is often “standard”, then an incident model is developed for it. The algorithm presented in the paper takes this feature into account and allows the development of new incident clusters based on the minimum density indicator set by the user. The minimum cluster density index is determined individually for each corporate information system, depending on the approach to incident categorization
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