E-Government in São Paulo: the case of the restructuring of Channel 156 in the city of Limeira
Keywords:
E-government. Information technology. Single-case study. Public management.Abstract
The study aimed to identify the consequences of a low-cost restructuring process of an e-government initiative in the state of São Paulo. The measures adopted strengthened interaction between government and citizens and the initiative received an award for the good results achieved. A single-case study was carried out on Channel 156 of the municipal government of Limeira. Data were collected through semi-structured interviews, participation in meetings with the program’s managers and technicians, and analysis of internal documents available to researchers. The findings contribute to studies on the use of information technology by public agencies, an area as yet poorly explored. The research may help in restructuring similar initiatives in other contexts through the use of appropriate management and information technology tools, resulting in better service to citizens.
Downloads
Downloads
Published
Issue
Section
License
Authors who publish with this journal agree to the following terms:
a) Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution 4.0 International License (CC BY 4.0), which allows sharing of the work with mandatory acknowledgment of the work's authorship and initial publication in this journal.
b) Authors are authorized to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), provided there is acknowledgment of its authorship and initial publication in this journal.
c) Authors are permitted and encouraged to post and distribute their work online (e.g., in institutional repositories or on their personal website) only after the official publication of the article by the journal, thereby preserving the confidentiality of the double-blind peer review. This subsequent sharing has the potential to increase the impact and citation of the published work.
