E-Government in São Paulo: the case of the restructuring of Channel 156 in the city of Limeira

  • Matheus Pantaroto Conejo Universidade Estadual de Campinas
  • Gustavo Hermínio Salati Marcondes de Moraes Universidade Estadual de Campinas

Resumo

The study aimed to identify the consequences of a low-cost restructuring process of an e-government initiative in the state of São Paulo. The measures adopted strengthened interaction between government and citizens and the initiative received an award for the good results achieved. A single-case study was carried out on Channel 156 of the municipal government of Limeira. Data were collected through semi-structured interviews, participation in meetings with the program’s managers and technicians, and analysis of internal documents available to researchers. The findings contribute to studies on the use of information technology by public agencies, an area as yet poorly explored. The research may help in restructuring similar initiatives in other contexts through the use of appropriate management and information technology tools, resulting in better service to citizens.

Palavras chave: E-government. Information technology. Single-case study. Public management.

Link: http://www.ies.ufpb.br/ojs2/index.php/ies/article/view/30850/16875

 

Biografia do Autor

Matheus Pantaroto Conejo, Universidade Estadual de Campinas

Bacharel em Gestão do Agronegócio pela Faculdade de Ciências Aplicadas da Universidade Estadual de Campinas.

Gustavo Hermínio Salati Marcondes de Moraes, Universidade Estadual de Campinas

Doutor em Administração pela Fundação Getúlio Vargas - Escola de Administração de Empresas de São Paulo Brasil. Professor da Faculdade de Ciências Aplicadas da Universidade Estadual de Campinas.

Publicado
2017-05-29
Seção
Resumos de artigos científicos