Método de mapeamento e análise dos conhecimentos críticos com suporte de inteligência artificial generativa

Method for mapping and analyzing critical knowledge with support from generative artificial intelligence

Authors

DOI:

https://doi.org/10.22478/ufpb.2236-417X.2025v15n1.72862

Abstract

The notable difficulty organizations face in guiding knowledge management actions, achieving investment assertiveness, and creating value motivates this study. A method is proposed to guide the mapping and analysis of critical knowledge, aiming to better direct knowledge management programs and ensure an effective contribution to strategy and institutional deliverables. The method was developed based on Design Science Research, through a literature review on knowledge audit approaches, analysis of proven practices, and experimentation with Generative Artificial Intelligence in various tasks related to planning, mapping, and analyzing knowledge, and crafting knowledge management strategy. The method has been adopted within Universidade Petrobras, and the results demonstrate a robust and comprehensive method that utilizes Generative Artificial Intelligence to increase the efficiency of organizational needs analysis and ensure greater precision in the company's knowledge management actions.

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Author Biographies

  • Denilson Sell, UDESC

    He holds a Bachelor's degree in Computer Science from Universidade do Vale do Itajaí (1997), a Master's degree (2001), and a Ph.D. (2006) in Production Engineering from the Federal University of Santa Catarina, with a doctoral internship at The Open University. Currently, he is a professor in the Department of Public Administration at the Universidade do Estado de Santa Catarina and in the Graduate Program in Knowledge Engineering and Management at the Federal University of Santa Catarina. He has worked as a researcher and coordinated various R&D projects with public organizations (such as the Lattes Platform and the Aquarius Platform with MCTI, Libra Human Factors with Petrobras and the Libra Consortium, iAraucária Platform with Fundação Araucária, PRAIS Platform with the Pan American Health Organization, SINAES Portal with MEC, DCVISA with ANVISA, and SIBEA with MMA), private organizations (such as Semantic Search with Embraer and the Ethics and Integrity Management Platform with Itaú/Unibanco), and the third sector (such as the Absenteeism Management Platform with SESI/BA and the Knowledge Management Platform for SENAI/CE-FIEC). His main areas of expertise include knowledge engineering, knowledge management, business intelligence, artificial intelligence, ontologies, resilience engineering, semantic web, information systems planning, and e-government.

  • Luciana Poli da Silva, Petrobras

    Master's degree from PUC-RIO, consultant involved in Knowledge and Competence Management programs at Petrobras. Works in the development of Safety Leadership Management programs at Petrobras. Specialties: Positive Psychology, Psychopedagogy, Coaching (ICI Certification), Master's in Business Management, Strategic Human Resources Projects, Group Facilitation, Design and Facilitation of In-House Development Programs.

  • Patrícia de Sá Freire, Universidade Federal de Santa Catarina

    For over 30 years, she worked as a consultant in strategic change and people management. Today, she is a professor in the Department of Knowledge Engineering and a researcher in the Graduate Program in Knowledge Engineering and Management at the Federal University of Santa Catarina. She leads ENGIN – the Laboratory of Integration Engineering and Multilevel Governance of Knowledge and Organizational Learning.

    She holds a Ph.D. in Knowledge Engineering and Management (2013) and a Master’s degree in the same field (2010) from the same program. She has a degree in Education, with a specialization in Educational Technologies from PUC/RJ (1986), a specialization in Marketing from ESPM/RJ (1987), and a specialization in Psychopedagogy from UCB/RJ (2006).

    She is the author of 13 books, editor of 10 others, and has published over 400 scientific articles in national and international conferences, journals, and book chapters. Notably, she co-authored chapters in Interdisciplinarity in Science, Technology, and Innovation, which won second place in the Jabuti Prize in 2011, and other award-winning papers in conferences. For two consecutive years, 2011 and 2012, she was recognized as one of the top five executives in Knowledge Management in Brazil by the MAKE Award Brasil. She won the Overall First Place in the Academic Merit Award of the EGC/UFSC Graduate Program in 2009 and the First Prize in the Knowledge Management category in 2010. She is the Editor of the International Journal of Knowledge and Management (IJKEM).

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Published

2025-04-24

Issue

Vol. 15 No. 1 (2025)

Section

Memória de Evento Científico-Profissional

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How to Cite

Sell, D., Poli da Silva, L., & de Sá Freire, P. (2025). Método de mapeamento e análise dos conhecimentos críticos com suporte de inteligência artificial generativa: Method for mapping and analyzing critical knowledge with support from generative artificial intelligence. Perspectivas Em Gestão & Conhecimento, 15(1), 140-156. https://doi.org/10.22478/ufpb.2236-417X.2025v15n1.72862