Análise de modelos de maturidade de gestão do conhecimento
Analysis of knowledge management maturity models
DOI:
https://doi.org/10.22478/ufpb.2236-417X.2025v15n1.69348Abstract
Introduction: Knowledge Management relates to several business perspectives, among which measurement stands out, which calls for assessing the maturity of knowledge management. However, scientific research shows that maturity models have limitations, such as insufficient information for their application. Methodology: In this sense, this research aims to analyze the presence of imperative aspects for the application of maturity models in Knowledge Management, being: dimensions; instrument; levels; and method of analysis. Results: Through the Content Analysis technique, this research, of an exploratory-descriptive nature, was conducted. As a result, 17 maturity models in KM were analyzed and it was identified that there is an absence of an instrument for this measurement, insufficient information and an analysis method to position the company at a certain level of maturity, as well as there is a neglect of dimensions to be considered, which makes it difficult for others to apply these models. Conclusions: The analysis of other structures and, or, the creation of a model related to the aforementioned imperative aspects, are suggestions for future research.
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