MANAGING KNOWLEDGE PRODUCTS: A SYSTEM ARCHITECTURE ADDRESSED TO SOFTWARE INDUSTRY

Resumo

Knowledge is the primary organizational asset since it becomes a source of profit when directly related to the development of the final product. Thus, this is the scenario in which software industry organizations are looking for ways to manage their organizational knowledge, like Knowledge Management (KM), which offers processes for the capture, storage, sharing, and application of organizational knowledge. The individual knowledge within the software industry is explicit through different knowledge products, namely software artifacts. So, investigate means for knowledge products’ availability for the whole organization is relevant once it enables them to increase their solving problems capability, keeps their processes updated, and grow into more profitable products. In this sense, a system architecture offers robust and integrated features essential to aid the organizations in knowledge products availability, indexing, and management, besides that can solve the challenge of the knowledge fragmentation. Therefore, this paper presents a system architecture addressed to manage the knowledge products grounded in the KM process to capture, storage, sharing and use organizational knowledge. Such the system architecture is essential to help organizations within the software industry improve their KM on their knowledge. Then, it is exploratory research with mixed methods (qualitative and quantitative) that, as a result, presents a system architecture for the management of the knowledge products of organizations belonging to the software development industry.