Pacheco, M. L., Ferneda, E., Prado, H. A. do and Silva, A. P. B. da . (2022) “Customer knowledge management as a strategy for promoting digital transformation in the banking sector: a literature review”, Perspectivas em Gestão & Conhecimento, 12(3), pp. 29–59. Available at: https://periodicos.ufpb.br/ojs/index.php/pgc/article/view/63404 (Accessed: 16 July 2024).