Oliveira Militão, Luciana, Paulo Burnier da Silveira, Andrea Juliet Celis León, e Liziane Paixão Silva Oliveira. 2020. “The Consumer Claims, on-Line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.Gov Platform in Brazil During 2014-2019”. TPA - Teoria E Prática Em Administração 10 (2), 81-91. https://doi.org/10.21714/2238-104X2020v10i2-51147.