[1]
L. Oliveira Militão, P. Burnier da Silveira, A. J. Celis León, e L. Paixão Silva Oliveira, “The Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019”, TPA, vol. 10, nº 2, p. 81-91, ago. 2020.