GESTÃO DO CONHECIMENTO E A MINERAÇÃO: PROPOSTA DE FRAMEWORK COMO ESTRATÉGIA DE NIVELAMENTO DOS CONHECIMENTOS ENTRE COLABORADORES DO MESMO CARGO

Abstract

The study proposes a theoretical-analytical framework that inspires reflection on how mining companies can implement knowledge management to aid in leveling up the knowledge of employees in the instrumentation and automation maintenance sector. Specifically, we seek to (i) map the works in the literature on knowledge management in mining; (ii) identify how the Brazilian Knowledge Management Society’s Reference Model addresses the case; and (iii) devise a theoretical-analytical scheme outlining the steps for implementing knowledge management in this sector. To this end, we carried out a bibliographic search and partial case study. Data collection comprised of interviews with managers, analysis of institutional documents, and observation in loco. We found that the works do not address the stages of implementing knowledge management in mining companies. Furthermore, they do not broaden the discussion of precisely what knowledge should be managed. Thus, in order to reduce this gap, we assume that organizations should recognize what knowledge should be developed and which subjects need it. Therefore, we seek to assess the challenges and problems of knowledge management, map the critical processes, define each activity and the position involved, identify the knowledge management process to be prioritized, and select and implement knowledge management practices. Indeed, these are crucial steps for organizations to achieve their knowledge goals and better results. For future studies, we suggest the ongoing monitoring and evaluation of these knowledge management practices.