Mapeamento de conhecimento e taxonomias corporativas facetadas: um estudo de caso empresarial

Abstract

Knowledge mapping is an analysis process applied to knowledge areas in order to discover characteristics or meanings relevant to the business. Such mapping is necessary for the sharing of knowledge when new employees join a company, for example, since it ensures the organization of knowledge, skills, and attitudes that exist in the functions and in the main critical processes of the company's business. As well as the faceted corporate taxonomy, a knowledge management and organization tool, which helps in the problems of control, navigation, structuring, standardization and reuse of information. The objective of this article is to present the knowledge mapped to areas prioritized by the organization's leadership. Knowledge mapping and taxonomy are justified as representation artifacts capable of characterizing occupational profiles, assisting in training, decision making, and monitoring the advancement of the workforce, so that new professionals deliver results in a predictable and measurable period.