THE ROLE OF KEY PERFORMANCE INDICATORS (KPI) IN BANKING ACTIVITIES

Autores

  • Adel A. Daryakin Kazan Federal University, Institute of Management, Economics and Finance
  • Alexey A. Sklyarov Kazan Federal University, Institute of Management, Economics and Finance
  • Konstantin A. Khasanov Kazan Federal University, Institute of Management, Economics and Finance

DOI:

https://doi.org/10.22478/ufpb.2179-7137.2019v8n4.48458

Palavras-chave:

credit organization, commercial bank, key performance indicator, KPI, banking activity

Resumo

The article shows the importance of key performance indicators in banking activities, the factors that determine the key performance indicators, the reasons for choosing a specific key performance indicator and the correct use of key performance indicators. The analysis of key performance indicators used in banking activities was carried out. The general classification of key performance indicators most often used in banking activity is given. Comparative analysis of the listed credit organizations on the main banking key performance indicators were carried out. To assess the effectiveness of credit institutions, economic and mathematical modeling is presented. The resulting factor of the model is the bank multiplier, and the independent variables are the most frequently used in the banking activity key performance indicators. Based on the economic and mathematical modeling, the forecasted values are computed, calculated as a trend over the last two years for all independent variables and a bank multiplier. The expert commentary is drawn from the prediction measures of the independent variables for the last two years. In addition, the article lists the reasons for the fall in the bank multiplier among the listed credit organizations

Downloads

Não há dados estatísticos.

Referências

Wang G., Yang X. Robust PLS approach for KPI-related prediction and diagnosis against outliers and missing data // International Journal of Systems Science, 2014. – v. 45, №7. – p. 1375–1382.

Klochkov A.K. // KPI i motivaciya personala. Polnyj sbornik prakticheskih instrumentov [Electronic resource] // A. K. Klochkov – Access mode: http://hr-portal.ru/article/chto-takoe-kpi-i-kak-s-nimi-rabotat

Turkulets N.A. Motivation of effective staff activity in the organization: 10 ways [Electronic resource], official site "Human Resources Director", 2016 - Access mode: http://m.hr-director.ru/article/66167-qqq-16-m7-18 -07-2016-motivatsiya-effektivnoy-deyatelnosti-personala-v-organizatsii-10-sposobov?Ss=1

Lazovickij I. B. // KPI (Key Performance Indicator): razrabotka i primenenie pokazatelej biznes-processa. Pokazateli ehffektivnosti [Electronic resource] / I. B. Lazovickij // Biznes studio, 2013. – Access mode: http://www.businessstudio.ru/procedures/business/kpi/

Panov M. M. Ocenka deyatel'nosti i sistema upravleniya kompaniej na osnove KPI. — M.: Infra-M, 2013. — p. 255.

Reh F. John - The Basics of Key Performance Indicators (KPI) [Electronic resource] // Reh F. John// Management & Leadership, 2016

Miller S. // Banking KPI's - Metrics Used to Assess a Banking Entity's Performance // 2010

Klipfolio - Business dashboard software for everyone // KPI Examples and Templates - Official website of Klipfolio, 2016 - Access mode: https://www.klipfolio.com/ (Date of circulation: 06.11.2016).

Merrilees B., Miller D., Emotional brand associations: a new KPI for e-retailers // International Journal of Internet Marketing and Advertising, 2005. – v. 2, №3. – p. 206–218.

Wetzstein B., Zengin A., Kazhamiakin R., Marconi A., Pistore M., Karastoyanova D., Leymann F. Preventing KPI Violations in Business Processes based on Decision Tree Learning and Proactive Runtime Adaptation // Journal of Systems Integration, 2012 . – v. 3, №1. – p. 3–18.

Shanin A., Mahbod M. Prioritization of key performance indicators: An integration of analytical hierarchy process and goal setting // International Journal of Productivity and Performance Management, 2007. – v. 56, №3. – p. 226-240.

Xu P., Chan E., Qian Q. Key performance indicators (KPI) for the sustainability of building energy efficiency retrofit (BEER) in hotel buildings in China // Facilities, 2014. – v. 30, №9. – p. 432–448.

Wang G., Yang X. Developing key performance indicators for supply chain: an industry perspective // Supply Chain Management: An International Journal, 2009. – v. 14, №6. – p. 422-428.

Chan A., Chan A. Robust PLS approach for KPI-related prediction and diagnosis against outliers and missing data // International Journal of Systems Science, 2004. – v. 11, №2. – p. 203–221.

Banks.ru [Electronic resource]: Ratings of banks - The official site Banks.ru, 2017 - Access mode: http://www.banki.ru/

Ding S., Yin S., Peng K., Hao H., Shen B. Key performance indicators for measuring construction success // IEEE Transactions on Industrial Informatics, 2013. – v. 9, №4. – p. 2239 - 2247.

Central Bank of the Russian Federation [Electronic resource]: Report on the development of the banking sector and banking supervision in 2015 - The official website of the Central Bank of the Russian Federation, 2016 - Access mode: http://www.cbr.ru/

Toora S., Ogunlanab S., Beyond the "iron triangle": Stakeholder perception of key performance indicators (KPIs) for large-scale public sector development projects // International Journal of Project Management, 2010. – v. 28, №3. – p. 228–236.

Caia J., Liub X., Xiaob Z., Liub J., Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment // Decision Support Systems, 2009. – v. 46, №2. – p. 512–521.

Setijono D., Dahlgaard J., Customer value as a key performance indicator (KPI) and a key improvement indicator (KII) // Measuring Business Excellence, 2007. – v. 11, №2. – p. 44–61.

Joris G., Avo S., A KPI based study on the scope and quality of sustainability reporting by the DAX30 companies // Polish Journal of Management Studies, 2012. – v. 6, №1. – p. 68–80.

Samsonowa T., Buxmann P., Gerteis W. Defining KPI sets for industrial research organizations — a performance measurement approach // International Journal of Innovation Management, 2009. – v. 13, №2. – p. 45-55.

Pan W., Wei H. Research on Key Performance Indicator (KPI) of Business Process // 2012 Second International Conference on Business Computing and Global Informatization, 2012.

Yin. S, Xie X., Lam J., Cheung K.C., Gao H. An Improved Incremental Learning Approach for KPI Prognosis of Dynamic Fuel Cell System // IEEE Transactions on Cybernetics, 2015. – v. 46, №12. – p. 3135 - 3144

Downloads

Publicado

2019-10-02

Como Citar

DARYAKIN, A. A.; SKLYAROV, A. A.; KHASANOV, K. A. THE ROLE OF KEY PERFORMANCE INDICATORS (KPI) IN BANKING ACTIVITIES. Gênero & Direito, [S. l.], v. 8, n. 4, 2019. DOI: 10.22478/ufpb.2179-7137.2019v8n4.48458. Disponível em: https://periodicos.ufpb.br/ojs/index.php/ged/article/view/48458. Acesso em: 17 out. 2021.

Edição

Seção

Seção Livre