Pervasive Information Architecture: uncovering the Resmini and Rosati heuristics

Abstract

Access and use of information are driven outside the Internet boundaries, going beyond the use of isolated or network computers. Mobile devices and real-time information systems are making interactions with the information practically constant, ubiquitous and holistic. This study presents a reflection from a bibliographical and exploratory research, in this scenario where it is necessary to reflect upon the unfolding of information architecture in contemporary times, featuring the points in which the interaction occur with hybrid information spaces and are considered a cross-channel design when related to user interaction, these evolve to the heuristics for a Pervasive Information Architecture proposed by Resmini and Rosati. These heuristics are essential to the design of this whole ecosystems that include physical and digital features, it is not possible to clearly predict user behavior, given the innumerous forms of interaction, especially when the need to share information on its interface become an important issue, focusing on having a fluid narrative using various types of artifacts. After the reflections undertaken it is expected to wake for this new way of understanding Information Architecture.