Perception of the Nursing Team Regarding the Assistance Provided in a Hospitalization Unit

Abstract

Introduction: Among the healthcare services, nursing is considered to fundamental for patient care. Thus, the view of nursing professionals on their practice performance is needed as a component of quality assessment of careand reflection on practice. Objective: To understand the perception of the nursing team about the care provided in a medical clinic unit of a macro-regional referral hospital in the interior of the state of Minas Gerais. Material and Methods: This was a case study, with a qualitative approachusingsemi-structured interviews. Eleven nurses (technicians and nurses) were interviewed, who were employees for at least one year at the study site. Thematic content analysis was used to interpret the data and, later, thematic categorization. Results: The data analysis revealed that the nursing team has a good interpersonal relationship, recognizes the need for training and greater humanization in the actions as requirements for the improvement of care provided. They emphasize the role and the position of the nurse as guiding in the conduction of the work process of the team. On the other hand, the interviews revealed that there are difficulties (insufficient human and material resources, disorganization of the work process) in order to provide satisfactory assistance. Conclusion: The nursing team's perception about the care provided reveals multidisciplinary potentialities, positive self-assessment and deficiencies in relation to training, humanization and work process. DESCRIPTORS: Nursing.Professional Training.Quality of Health Care.Nursing Service Hospital.Quality Management.