Pandemic Crisis And Violation Of Consumers Rights: The Regulatory Frameworks Emerging From Consumer Law

Abstract

This study seeks to reflect on the impacts of the emergency regulatory framework created to consumer relations, which were severely shaken by social isolation, anchored in a bibliographic review on the topic, and dialoguing with data related to the current scenario imposed by the pandemic of COVID-19 on consumer relations. Based on the analysis of the regulatory frameworks created to these relations, the factuality of the theory of the state of exception, developed by Giorgio Agamben (2004; 2007), was observed when the choices promoted to reverse the harmful effects of the pandemic, benefits only one of the poles of consumer relationship and that, consequently, weakens consumers, even more, opening up their conditions as sacred men, bare lives of rights. The reflection presented here, finally, lead to the conclusion that the pandemic of COVID-19 and the new regulatory frameworks of Consumer Law created by it only enhance the vulnerabilities of those who are already, under the different points of view presented in this study, vulnerable.