APPLYING THE SERVICE QUALITY MANAGEMENT ARCHIVAL

Abstract

The concern in the management of files oriented to the practice of quality is a process that gradually gained strength within the archive. Thus allow the adequacy of services to the needs of search and satisfactory recovery from users. For this, we must think of archival services guided by standards of excellence that optimize the service to users during a routine file, complying with the requirements of completeness of the organizations with which they are serving. Presents the quality management applied to archival services, showing a theoretical approach to understanding how the application should be in the archives. In methodological terms this is an exploratory type of literature, which enables the relationship between quality and archival services. Thus, sets of quality management within the practice files while still in its infancy, since the files are being consolidated within the institutions. Concludes highlighting the work of archivists in the institutions to establish a records management process that ensures the file the rational treatment of the information produced and received.