Celis León, Andrea Juliet, Universidade de Brasília - UnB, Colombia

• Teoria e Prática em Administração v. 10 n. 2 (2020): Jul/Dez - Dossiê (Dossier)
  The Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019
  Resumo  PDF