Quality of Work Life in Brazilian Public Organizations: an Integrative Literature Review

Abstract

Aims: the present article seeks to identify the current situation of quality of life at work in the Brazilian public administration. Methodology/approach: it’s an integrative literature review based on publications from the Spell, Web of Science and Scielo databases, from 2010 to 2020. By applying criteria for acceptance and rejection, 21 articles composed the corpus and supported the analysis. Main results: it was found that the constitutionalism, the remuneration, the restricted concession of growth opportunities and the working conditions offered are the factors most pointed as harmful to QLW. In addition, it is deduced that greater investment in the implementation of QLW programs in the public sphere tends to favor the institutionalization of policies and practices, in parallel with the enhancement of conditions for the maintenance/elevation of the employees’s QLW levels and the quality of the services provided to society. Academic contributions: the result of this review has the potential to subsidize future studies that address the quality of life at work in the public administration. Practical contributions: it is also possible that the study generates reflections that contribute to an adequate management of QLT in the public sector, providing well-being to the servants who, in turn, tend to perform their functions with more diligence, favoring the satisfaction of citizen-users of public service.