Artefatos Digitais e (Des)Conexões entre Rotinas: A Experiência de uma Organização em sua Transição Tecnológica
DOI:
https://doi.org/10.22478/ufpb.2238-104X.2024v14n2.69887Palavras-chave:
Rotinas Organizacionais, Conexões, Artefatos Digitais, Transformação DigitalResumo
Objetivo: Dado que as organizações estão cada vez mais suscetíveis à introdução ou alteração de tecnologias em suas operações, impactando atores e rotinas de diversas naturezas de trabalho, este estudo procurou identificar como uma organização tratou as conexões entre suas rotinas interdependentes ao idealizar uma nova configuração tecnológica. Método: A estratégia de investigação empregada foi o estudo de caso único, com triangulação de dados e análise temática. Principais resultados: Três temas emergiram como resultados desta investigação: i) o papel dos artefatos digitais entre rotinas interdependentes; ii) a ausência de visão holística sobre rotinas interdependentes; e iii) a ausência de identificação profissional com a nova configuração. Enquanto os artefatos digitais foram posicionados como mecanismos de conexão entre as rotinas, os dois últimos temas surgiram como fatores organizacionais de desconexão entre elas. Contribuições acadêmicas: este estudo avança na teoria da interdependência entre rotinas organizacionais, ao apresentar implicações para a caracterização de suas fronteiras. Além disso, embora a literatura aponte a relação entre artefatos e atores a partir de orientações deterministas ou voluntaristas, demonstra-se que os artefatos digitais podem assumir diversas orientações, ao serem concebidos para influenciar ações entre rotinas, levando em consideração aspectos sociomateriais. Contribuições práticas: em intervenções tecnológicas, é importante que gestores e suas equipes interventoras compreendam tanto o estado atual das rotinas impactadas, quanto a percepção dos atores sobre a nova configuração, a fim de identificar possíveis cenários inadequados de execução das rotinas e intercorrências indesejadas.
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