Oliveira Militão, Luciana, Universidade de Brasília - UnB, Brazil
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Teoria e Prática em Administração v. 10 n. 2 (2020): Jul/Dez - Dossiê (Dossier)
The Consumer Claims, on-line Dispute Resolution and Innovation in the Public Administration: A Case Study of the Consumidor.gov Platform in Brazil During 2014-2019
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