Lean Management Values as Support for the Process Management: an Assessment of Process Effectiveness and Maturity

Abstract

Purpose: This work aims to evaluate Lean values ​​and their relationship and variation in view of measures of maturity and effectiveness of process management. Method: The work method consists of a quantitative survey characterized as a survey, whose data collection was carried out through a questionnaire. A valid sample of 1003 responses was obtained from the institution studied. Data analysis was performed using descriptive statistics, exploratory factor analysis, Pearson correlation, cluster analysis and t and Mann-Whitney tests. Results: The results allow us to identify a positive relationship between continuous improvement and long-term thinking ​​and the greater effectiveness and maturity of processes. It can also be seen that the effectiveness is greater in the cluster where maturity is greater. Contributions: As a conclusion of this work, it can be stated that Lean values ​​work as the foundation for process-based management.  Lean values are basic elements to generate operational and organizational improvements in the conduct and performance of the activities of a public organization. In addition, the results of this article help managers to work towards achieving standardization and process improvement parameters.