PERSPECTIVES ON DIGITAL REFERENCE SERVICES

Authors

  • Murilo Bastos da Cunha
  • Patrícia Pessoa

Keywords:

Chat, Serviço de referência virtual, Internet, Question point, Referência digital, Videoconferência

Abstract

The article presents an overview of digital reference services showing the evolution from the traditional to the virtual services. It analyses the forms of such services: electronic mail, chat, web contact centers softwares, videoconference and collaborative services in virtual reference. Discuss the difficulties for the implementation of a digital reference service and the Brazilian initiatives in the area.

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Published

2007-05-08

How to Cite

Cunha, M. B. da, & Pessoa, P. (2007). PERSPECTIVES ON DIGITAL REFERENCE SERVICES. Informação &Amp; Sociedade, 17(3). Retrieved from https://periodicos.ufpb.br/index.php/ies/article/view/836

Issue

Section

Artigos de Revisão