Mapeamento de conteúdo informacional em canais digitais institucionais

Abstract

This article presents a documentary analysis of how informational content related to the Regional Transport and Traffic Commissions of Belo Horizonte, Minas Gerais, is organized and disseminated, with a focus on enhancing public information management. The general objective is to analyze how such information is structured and made available through the digital institutional channels of the Belo Horizonte Transport and Traffic Company, in order to propose strategies for improving its organization, usability, and potential for citizen engagement. The research adopts a documentary and descriptive approach, supported by qualitative analysis guided by categories such as format, location, language, communicative function, and citizen participation potential. The results indicate that, although the public administration fulfills its duty of transparency and produces a significant volume of content, the information remains fragmented and difficult to access and understand—particularly in meeting minutes, which concentrate the densest records. It is concluded that strategies involving digital curation, the adoption of citizen-oriented language, and platform integration can strengthen active transparency and expand the participatory role of Commissions in municipal governance.